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    10 reasons dentists should be thankful for their front-office staff

    Why dentists should be grateful for their practice management team.

     

    Dentist with patient

    Knowing who you are

    For Dr. Erinne Kennedy, DMD, ‎Dental Public Health Resident at Harvard School of Dental Medicine, the receptionist’s awareness of her rapport with patients underscores her commitment to patient wellness.

    “She calls me Professor Kennedy, and that’s meant to be a joke, because I’m always trying to teach my patients something or another,” Dr. Kennedy says. “And she’s awesome because she gives me the time that I need to interact with my patient and she makes my schedule work. Without her, I couldn’t do what I do.”

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