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    10 reasons dentists should be thankful for their front-office staff

    Why dentists should be grateful for their practice management team.

     

    Front office staff

    Making a connection

    Since front office staff has such an outward function in the practice, it is important that they have great interpersonal skills. And not just anyone can sit in their chair and do the job.

    “Life has taught me there's a difference in meeting someone and greeting someone,” Dr. David Rice, DDS, a general dentist in Amherst, New York and founder of IgniteDDS.com says. “Meeting is what most do. Greeting is what the best do. When I watch you stand up and greet our patients as they walk in, I know how welcome they feel.”


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