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    10 reasons dentists should be thankful for their front-office staff

    Why dentists should be grateful for their practice management team.

     

    Front office staff

    Patient interaction

    Front office staff is the liaison between the practice and the outside world. In many ways, they become the public face of the practice.

    “She knows people so well that she, personally, texts them and reaches out if she feels that something happens in the community,” Dr. Kennedy says. “For instance, if something happens with their family, she knows people so well that she reaches out on behalf of our office and just builds these relationships with community. It’s going above and beyond. No software can do that. It takes a human, and she knows with every single family is doing every single week. She’s so good at building lifelong relationships with families.”

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