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    10 reasons dentists should be thankful for their front-office staff

    Why dentists should be grateful for their practice management team.

     

    Front office

    More patient interaction

    Patients may come to the practice for the doctor and the care they receive, but they also spend important time with front desk staff.

    “They’re the first and last voice the patient will talk to,” Dr. Watts says. “The patient will walk in, check in with them; patient will check out, pay with them, and walk out. They are the front line when a patient calls. When a patient cancels or reschedules, they’re filling in the holes. Went collection calls need to be made, they make it they get yelled at by other patients. They’re the ones to find out things with the insurance. They’re the voice behind the whole company, behind the whole practice.”

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