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    5 essential staff training strategies within the dental practice

    If you’re like most dentists, you’ll be able to increase production and profitability (and reduce stress) by upgrading your training program.

    By the same token that you deserve success, your team members deserve the proper, ongoing training that will enable them to contribute to that success.

    If you’re like most dentists, you’ll be able to increase production and profitability (and reduce stress) by upgrading your training program.

    Conduct a systematic review of how you approach increasing the knowledge and skills of your staff, focusing on the following five strategies:

    Also by Dr. Levin: The biggest mistakes dentists make: Not crafting a new patient experience

    1. Document step-by-step business systems. All the administrative protocols you use at your office, from answering new patient calls to collecting overdue payments, should be designed as a series of steps. By learning the proper steps and following them consistently, staff members work more efficiently. The best way to ensure these systems are clearly defined and readily learnable is to document them. By generating what amount to step-by-step instructions, you’ll be laying the groundwork for training new team members, cross-training staff and creating system checklists to prevent procedural “drift.” Documentation also facilitates troubleshooting when bottlenecks develop.

    1. Conduct special training days. While some training, such as a new employee shadowing an experienced team member, can be worked into the daily schedule, much of what needs to be learned is best handled in more formal sessions. Schedule days devoted to training several times a year. Written agendas can include presentations by accountants and other experts, manufacturers’ reps and clinical staff. Role-playing sessions, based on scripts, can also be included.

    Related reading: Why it's critical to lead with vision and goals in the dental practice

    Continue reading on Page 2 ...

    Dr. Roger P. Levin
    Dr. Roger P. Levin is a third-generation general dentist and the chairman and chief executive officer of Levin Group, Inc., the largest ...

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