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    The 5 steps of delegation

    Delegation is an art, not a science, but there are some concrete steps you can take.

     
    1. Review the result. Evaluate whether the result has been achieved. When results are properly achieved, the dentist should compliment the staff member on a job well done. When results aren’t as expected, the dentist should go over how things went wrong and how the team member can make changes.
    1. Ask for feedback at the end. Instead of going to the team member for feedback throughout the task, ask for feedback at the end. Too much feedback means the delegated task is slowly being given back to the doctor. Asking for feedback at the end of the task provides the opportunity for teachable moments.

    When we help practices implement the five steps of delegation, it can initially be uncomfortable. When the team members ask questions that doctors feel could be easily answered by them the response is, “That’s a good question. What do you think?”  It does not take long for staff to realize that it is better to make a decision on their own rather than wasting time and energy by asking the doctor.

    Related article: How to deal with lazy employees

    Summary

    Delegation is a great solution for helping busy dentists and a fantastic way to build motivation and responsibility in your team, but only if it’s handled properly. Use these five steps of delegation to help move tasks off your plate and make them the responsibility of your team members.

    Dr. Roger P. Levin
    Roger P. Levin, DDS, is Executive Founder of Dental Business Study Clubs – Dentistry’s only All-Business Study Clubs, the next ...

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