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    7 simple steps to jumpstart diagnostic coding in your office

    How you can navigate the sometimes intimidating world of medical billing.

    If you want to serve your patients and help them afford the treatments they need, it’s time to start using ICD-10-CM diagnostic coding in your dental office.

    Proper coding means that medical insurers may pay for your patients’ treatments. If you’re used to CDT codes and have never dealt with medical insurers before, using ICD-10-CM may seem like an intimidating change for you and your staff. Here are a few simple steps you can take to jumpstart diagnostic coding in your dental office.

    Related article: 4 benefits of using gingival inflammation code D4346

    1. Get training for a least one member of your billing team

    Changing from the CDT to the ICD-10-CM is a major shift in terms of thinking, and your billing staff is the group most affected by the transformation. Schedule training for the people most likely to be dealing with medical insurers. While some practices do try to self-teach, you’ll have a smoother transition and more effective billing if you begin the process with training for your team.

    2. Explain coding to the rest of your staff

    Dentist standing by filesDiagnostic coding is the language of medical insurers and medical doctors. By adopting it, your staff makes it possible to explain their work to a larger audience. This, in turn, will help your patients receive better care.

    3. Emphasize the oral-systemic health link

    The reason medical insurance pays for some dental procedures is because there’s a link between oral health and whole-body health. If you teach your staff about this link, they’ll be more willing to take on the new tasks associated with medical diagnostic coding.

    4. Revamp your intake appointments

    If patients have medical conditions like pregnancy, diabetes, high blood pressure, heart disease or cancer, then their dental health can have an outsized impact on their whole-body health. Take time at intake to get a complete medical history, since these conditions affect how you use diagnostic codes.

    5. Talk to your patients about their health and listen to them

    Diagnostic coding is a way to tell a story to insurers. To bill medical insurers, you need to be able to show that a condition has real, negative effects on your patient’s life and health.

    Related article: What 2018 means for insurance coding

    For instance, if a patient’s dental problems are making it difficult or impossible to eat appropriately, that’s an important piece of the story. If a dental infection is also causing pain, or if there seem to be related sinus issues, those parts of a patient’s experience are important. Part of documenting medical necessity is documenting the suffering caused by a condition, and the only way you can get a sense of suffering is to ask questions and listen to what your patients have to say.

    Up next: Getting your team involved

    Christine Taxin
    Christine Taxin is the founder and president of Links2Success, a practice management consulting company to the dental and medical ...


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