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    Are you working with employees or team players?

    Read on for 10 ways to know for sure

    Remember the Skeleton Dance? You know: the foot bone’s connected to the ankle bone, the ankle bone’s connected to the leg bone... Many of us learned it in school to help illustrate how the parts of our body work together to function. This song, with just a few changes, can just as well apply to your dental practice, the telephone’s connected to the appointment book, the appointment book’s connected to the daily production, the daily production is connected to the net income…

    It’s not quite as catchy, but you get the point. Everything in your practice is connected to everything else in some way. If the front desk schedules an appointment 30 minutes too short, then you run behind, other patients wait, dental assistants are frantic, and you are stressed. There are few activities that don’t affect someone or something else in your practice; therefore, it is critical that all your “body parts,” aka employees, work together as a team. If they do not, then you are stuck with attrition, complaining patients, money pits, disharmony, less production, lower collections and a poorly performing practice.

    Unfortunately, effective teamwork is easier said than done. Following are 10 questions to help you evaluate how well your team works together.

    Related link: How do you define teamwork?

    1. Do all your employees offer to help, and then actually help, other employees before leaving the office each day?

    1. When your employees have downtime during the day, do they stay in the office working on practice-related duties and projects or leave the office to attend to their personal concerns?

    1. Do all your employees clean their own instruments, work areas and common areas, as well as help others when they are caught up?

    1. Do all your employees attend and participate in team seminars, training sessions, conventions and events?

    1. Are all your employees aware when the practice is running behind schedule and go outside their “job duties” to help everyone catch up as well as comfort any waiting patients?

     

    Continue to page two for more...

     

    Sandy Baird, MBA
    Sandy Baird, MBA has spent over 30 years managing and working in her husband’s dental practice, she understands the stress and ...

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