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    How to effectively manage multiple generations in the dental practice

    How can you successfully be a “Gen Mix” manager? That’s the big question in Bruce Tulgan’s and Carolyn A. Martin’s book “Managing the Generation Mix: From Urgency to Opportunity.”

    Why do you need to care about properly handling a mix of employees of different ages Because the American workplace now spans at least four generations. The Senior (Tulgan and Martin call them the Schwarzkopfers) Generation (born before 1946) is mostly retired; Baby Boomers (born between 1946 and 1964) are moving into retirement but still in charge in many offices.

    Behind them, Generation Xers (born between 1965 and 1977) are moving up the corporate ladder and Generation Yers, often known as Millennials (born between 1978 and 1989), are establishing themselves in the workforce. Next up, Generation Z, which is loosely defined as the group born beginning in the late 1990s. This new generation will ultimately number nearly 80 million, according to the U.S. Census.

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    How well members of these various age groups work together can have a big impact on your business. Alexandra Levit, CEO of Inspiration at Work and author of “Millennial Tweet” and “Success for Hire” (www.alexandralevit.com) warns that there’s plenty of room for misunderstandings between colleagues of different generations.


    • Levit finds that Baby Boomers tend to gripe that Millennials have:

    • A sense of entitlement

    • The belief that they can run the company right away

    • Over-involved parents

    • Unprofessional appearance and conduct

    • Brazen communication style

    • She says Millennials, on the other hand, tend to complain that Boomers and Gen Xers

    • have:

    • A desire to preserve status quo

    • A desire to hold them back

    • Sporadic communication

    • Inefficient processes

    • An inflexible environment

    More from the author: 3 key steps to hiring the right person

    Read more on the next page...


    Stephenie Overman
    Stephenie Overman has written about workplace and health issues for Fortune.com, HR Magazine, Employee Benefits News, the Los Angeles ...


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