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    The top 8 worst types of patients in the waiting room

    It's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.


    Disgusted woman

    The complainer

    Do they ever stop whining? “The wait is too long.” “The office is too cold.” “The bill was inaccurate.” “Why do I have to pay this?” It doesn’t even matter what the complaint is …that patient just has a need to complain about something (or everything!) and drive us up the wall.


    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...


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