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    The top 8 worst types of patients in the waiting room

    It's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.


    Yelling man

    The terror

    This one goes beyond complaining or being rude. He/she threatens staff when things don’t go their way. It could be a threat to tell the dentist that you’re inept, or to complain to your licensing board or to slam the practice in online reviews—anything they think might get you scared (and help them get their way!). I think they ENJOY the feeling of presumed power to destroy you. Let’s get rid of this one ASAP!


    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...


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