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    The top 8 worst types of patients in the waiting room

    It's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.


    Grumpy man

    The rude one

    Why do some patients think it is OK to come late and not call? They have no respect for our schedule or the other patients who are waiting. Then, when they do come, they are soooo important that they have to be on the cell phone while they are trying to check in or you need to ask them questions about their insurance. Also, is there anything worse than someone who sits in a public place and gabs loudly into their phone? Bottom line, these patients are RUDE! They don’t value us. It is so hard to be professional and not roll my eyes behind their backs.


    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...


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