• linkedin
  • Increase Font
  • Sharebar

    The top 8 worst types of patients in the waiting room

    It's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.


    Woman at reception desk

    The time drainer

    These patients think they are being social and just keep talking and talking. You can’t get them out of the office. They just will not SHUT UP. I don’t know if they are just lonely and this is the high point of their day or week. But, they have no respect for your time or that other patients are waiting.

    It is really easy to complain about our patients. Why? Because, they are human. We are human. Face it: You aren’t going to like everybody. Guess what? They aren’t necessarily going to like you back. So, what do we do? You become aware of how you feel about your patients and make sure that you treat them all professionally.


    If you want to further this discussion, email me at [email protected] and let me know what other kinds of patients you get to see in the office.


    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...


    Add Comment
    • No comments available