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    What kind of boss are you?

    Are you a good boss ... or are you the underlying cause of your practice's problems?

    Shh! Can you hear what your staff is saying about you? Don’t get me wrong, I am not proposing you put a baby cam up in the break room. That could be illegal or really destructive to morale if you got busted. What I am questioning is whether or not you have a clue what your employees think of you. As unpleasant as that may sound, you need to know.

    Ask yourself the following questions…

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    Do you listen to your employees or do you just blow off their ideas as being frivolous?

    An important part of being an effective leader is to listen to the people you work with. If you think you have all the answers and have no need to listen to others, maybe you should work for Donald Trump. (Did I really say that?) Not trying to be political and all, but it is the same thing. Are you “The Donald” who doesn’t need advisors or employees to share ideas on how to improve your business strategies? (If so, please reconsider.)

    Do you treat your employees with respect for their expertise?

    Respect is a “big deal” in the world of business. If you don’t respect your staff, do you think your patients will notice it? ABSOLUTELY. There is very little that your patients miss. They sit in your chairs in the waiting room and operatory and listen to every single thing going on around them. (It gets boring out there. Gossip breaks up the monotony of waiting when you are running late.) They know how your day has been going even before you greet them. And, they know what your staff thinks of you even if you don’t. (What a shame you can’t survey them to find out!)

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    Do you cut corners all the time?

    I know you are running a business. Overhead and benefits are frightening. But, do you skimp on things you know should be done right? In one practice, it was a huge concern about cutting corners on cleaning supplies. I am not joking. The employee was given water to clean mirrors that had been splattered with saliva. (And yet, the dentist never understood why the mirrors never looked clean enough.) Do not do anything to jeopardize the health of your employees and patients. You know that, but just be careful how you are cutting corners.

    Continue to page two for more...

     

    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...
    E-BOOK: The Dentist's Definitive Guide to Investing in 2016 - Download now!

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