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Lisa Newburger, LISW-S
Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" style of presentations and writing will make you smile or just shock you into taking some action. Either way, she is very effective at empowering others to reach their goals and feel better about themselves. Her entertaining workshops are available for national and international audiences. Writing for the dental industry since 2010, she uses an alterego (Diana Directive) to illustrate her points in a sarcastic but effective way. Presentations can be scheduled by contacting Lisa at www.discussdirectives.com/dental.html.
Do your patients trust you?
Do your patients trust you?
Trust can be critical in forming a positive relationship with your patients.
The importance of ergonomics for hygienists—and what dentists can do to help
The importance of ergonomics for hygienists—and what dentists can do to help
Hygienists put their bodies through a lot of wear and tear on the job, but there are steps that can be taken to help prevent some of the damage. Here's what one hygienist thought dentists should know.
The top 8 worst types of patients in the waiting room
It's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.
The top 8 worst types of patients in the waiting room
The top 8 worst types of patients in the waiting room
It's not just the dentists and hygienists who have to put up with problem patients... the front office staff has to deal with them first.
How to deal with a boss you hate
How to deal with a boss you hate
What do you do when the person in charge is the one you can't stand the most?
How to manage the employee you hate
How to manage the employee you hate
Face it: you aren’t going to be a fan of all your employees. But how can you find a way to work with them?
The top five types of things patients hate but don't want to tell you
Patients say the craziest things. But, what about the things they are thinking… but not saying?
The top five types of things patients hate but don't want to tell you
The top five types of things patients hate but don't want to tell you
Patients say the craziest things. But, what about the things they are thinking… but not saying?
How much DRAMA is in your dental practice?
How much DRAMA is in your dental practice?
Figure out how to deal with or avoid the drama in your office.
Are you bored to death in the dental practice?
Are you bored to death in the dental practice?
Some questions you need to ask yourself about boredom in the workplace.