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Lisa Newburger, LISW-S
Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" style of presentations and writing will make you smile or just shock you into taking some action. Either way, she is very effective at empowering others to reach their goals and feel better about themselves. Her entertaining workshops are available for national and international audiences. Writing for the dental industry since 2010, she uses an alterego (Diana Directive) to illustrate her points in a sarcastic but effective way. Presentations can be scheduled by contacting Lisa at www.discussdirectives.com/dental.html.
Secrets of a dental mystery patient
Secrets of a dental mystery patient
Have you ever had a mystery patient at your practice? We look at why they might be just what your practice needs to improve its work ethic.
What kind of boss are you?
What kind of boss are you?
Are you a good boss ... or are you the underlying cause of your practice's problems?
The top 8 most embarrassing dentist/patient situations
At times, embarrassing issues crop up in the dental practice. We have stockpiled a few of them that some of our dentists have shared with us. How about you? Have you experienced any of the top eight that are listed?
The top 8 most embarrassing dentist/patient situations
The top 8 most embarrassing dentist/patient situations
At times, embarrassing issues crop up in the dental practice. We have stockpiled a few of them that some of our dentists have shared with us. How about you? Have you experienced any of the top eight that are listed?
How valuable are you to your practice?
How valuable are you to your practice?
Does this question keep you up at night? Or do you lie there wondering about your job security? Maybe you’re questioning why you’re not getting a raise? To the latter question, I can certainly relate.
More on the 4 reasons this dental patient left your practice
More on the 4 reasons this dental patient left your practice
Lisa Newburger shares two things with her dental readers after looking through the comments that people left on Facebook after reading her story on why patients leave the dental practice.
The 4 reasons this dental patient left your practice
The 4 reasons this dental patient left your practice
Going to a dental practice is an intimate experience. It is one fraught with pain emotionally and financially. Dentists need to look at why people leave and fix what they can so they don't lose patients.
What team members need to know when concerned about the financial health of the practice
What team members need to know when concerned about the financial health of the practice
Columnist Lisa Newburger talks about the fear some team members have about a dental practice possibly closing.
The top 30 pet peeves you told us about your coworkers
The top 30 pet peeves you told us about your coworkers
You're with your "work family" more than your "real family" during the week. When that happens, there are some habits that get under your skin. You told us exactly what those were in this article.
5 ways to handle a challenging boss in the dental practice
5 ways to handle a challenging boss in the dental practice
Politically, it isn’t smart to “bash” the person in the dental practice who writes your paycheck but, let’s face it, we all know he or she exists … and can cause your day to be horrid.