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Laci Phillips
Laci discovered at an early age her true passion for speaking and entertaining audiences. As a founding partner at Practice Dynamics, she combines her knowledge of dentistry with her passion for teams to deliver customized coaching, workshops and speaking events throughout the country. Laci began her road to coaching as a chairside assistant while going to college to pursue a dream of one day having her own talk show. While working her way to the business side of dentistry, she was fortunate to learn from top industry professionals. The experience gained on this journey gives her unique insight into the technology and business side of dentistry. The excitement of working in high-tech offices, as well as high-end cosmetic practices has instilled in her the passion and knowledge to coach dental teams on their road to excellence. Balancing coaching dental teams with her speaking career is a dream come true. Each time she takes the stage, her passion for dentistry and the dental team comes to life in her words and the lessons she teachers. Practice Dynamics specializes in coaching teams to reach their goals through balance-driven success using systems, teams and technology.
Achieving 5-star customer service in the dental practice
Achieving 5-star customer service in the dental practice
We have all heard about, read about, and strived for the elusive five-star customer service. We have attended classes, read testimonials and listened to others tell stories about it. We all want it, strive to provide it and desire to receive it. So what is “IT,” really?