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Laura Hatch
Laura Hatch is an Office Manager that has started and successfully grown two dental offices and is also the founder of Front Office Rocks, a fully comprehensive online front office training program. For more information, visit www.FrontOfficeRocks.com.
3 keys to training a new employee
3 keys to training a new employee
Laura Hatch of Front Office Rocks explores the challenges of successfully integrating a new employee into a dental front office team, and provides strategy to make the transition seamless and successful.
How to fix your scheduling problems in one day
How to fix your scheduling problems in one day
Creating a policy – and sticking to it – can help your dental office operate more smoothly.
Is the "way we've always done it" really the right way?
Is the "way we've always done it" really the right way?
A look at some of the common mistakes front offices make by creating too much work and not enough results.
What happens when your practice runs on autopilot?
What happens when your practice runs on autopilot?
When your front office suffers, your whole office suffers. Find out what you need to keep your practice healthy.
6 ways to improve your dental practice in 2017
6 ways to improve your dental practice in 2017
We take a look at 6 ways to improve your dental practice in 2017, and tell you what you need to know to make your practice great.
3 ways to handle an unmotivated employee
3 ways to handle an unmotivated employee
Unmotivated employees can bring down a whole team, so addressing the problem quickly is important.
3 ways to handle an unmotivated employee
Unmotivated employees can bring down a whole team, so addressing the problem quickly is important.
3 key factors in case acceptance
3 key factors in case acceptance
Figuring out how to really get your patients to choose the care that's best for them.
3 reasons new employees shouldn’t answer the phones
3 reasons new employees shouldn’t answer the phones
It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.