Management

The top 5 most gruesome horror movie injuries - and the ICD-10 codes that could save the victims' lives
The top 5 most gruesome horror movie injuries - and the ICD-10 codes that could save the victims' livesIt’s a dark and stormy night in the small town where your dental practice is located. It’s also one of the first late, late afternoons you’ve worked in the practice since it relocated from the center of town to a new location out by the lake.
5 ways mystery shoppers give you red herrings
5 ways mystery shoppers give you red herringsIt’s a monthly ritual. A mystery shopper calls your practice, chats with a random staff member and delivers a score. Your staff member has been rated on a scale of one to five for her phone skills. But do the rubrics mystery shoppers use really measure the abilities of your staff?
It’s no surprise: We know our associates are going to leave
It’s no surprise: We know our associates are going to leaveI know an associate won't stick around for very long. I know because it happened to me several times for various reasons. It is not unusual for associates to leave the first position they take.
The top 10 mistakes dental practices make
The top 10 mistakes dental practices makeWe take a look at the 10 biggest practice management mistakes that most dental practices make, as well as how those mistakes can be eliminated.
4 ways to improve recall
4 ways to improve recallYou likely haven’t put much thought into improving your recall system. You rely on sending generic postcards to remind recall patients they’re due for an appointment, and you know your hygienist makes phone calls when she can.
6 myths and facts about electronic health records
6 myths and facts about electronic health recordsHaving spent my entire career in dentistry; different roles and responsibilities have allowed me to develop an appreciation of all areas of the dental practice and see how everyone must work together to create a both a positive working environment and patient experience.
5 steps to developing your team
5 steps to developing your teamYou can’t run your clinic alone. Whether you are a large center or a small clinic, you likely will need to manage both professional and support staff. You may need other dentists, specialists, hygienists, office managers and front desk personnel to be part of the team. This staff may come with a wide range of educational backgrounds and, depending on the individual positions, may require varying levels of supervision.
How to effectively manage multiple generations in the dental practice
How to effectively manage multiple generations in the dental practiceHow can you successfully be a “Gen Mix” manager? That’s the big question in Bruce Tulgan’s and Carolyn A. Martin’s book “Managing the Generation Mix: From Urgency to Opportunity.”
5 ways technology improves your dental practiceDo you ever wonder how you survived without all of the modern technologies we have today? With smartphones, tablets and laptops, we are able to access any information we want or need at virtually any time.
How you often react (and how you should react) when you're fired from the dental practice“Your job is being eliminated!” Those are words you never dream you’ll hear … but this is reality and you are really hearing, “You’re fired.” Your first thoughts are of shock. Why are they eliminating my job? I don’t get it. I work hard, get here on time, play nice with the other girls, and MY job is the one being eliminated? Are they joking? We all know that the “slacker” should be canned … and that’s not me!