Management

How to fight stress in the dental practice with systems and training
How to fight stress in the dental practice with systems and trainingStress is so prevalent for practice owners and teams, you may think it’s an unavoidable occupational hazard. In fact, though it can’t be eliminated completely—there will always be “challenging” days at the office—you can radically reduce stress and the negative feelings, fatigue and general dissatisfaction it can cause.
3 things dentists can learn from big (non-dental) corporations
3 things dentists can learn from big (non-dental) corporationsAs a private-practice owner, you may not think you can learn much from the companies on Fortune’s 2015 World’s Most Admired Companies list. After all, they’re big – really big. So how can anything done by these super-sized, wildly successful, profitable companies possibly be relevant to a small or mid-sized dental practice in Smallville, USA?
3 reasons new employees shouldn’t answer the phones
3 reasons new employees shouldn’t answer the phonesIt is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for the office. Really, when looking at it from the dentist’s perspective, that is the easiest thing to start with, right? That definitely seems to make sense, but frankly, that is one of the worst things you can do for your office with a new employee.
4 myths about dealing with conflict in the dental practice
4 myths about dealing with conflict in the dental practiceDentists require a team of staff members to serve the needs of the patient. When everyone is busy, working together, there is room for conflict to arise.
The biggest mistakes dentists make: Investing in enterprises other than the practice
The biggest mistakes dentists make: Investing in enterprises other than the practiceOne of the worst mistakes I’ve seen dentists make is investing outside of the practice… a move that can cause a 10–15-year financial reversal. I’m not suggesting that dentists should never do this. It’s a question of what you’re investing in, how much money you put into it, and who’s urging you to do it.
Do you have a practice bully?
Do you have a practice bully?Bullying. We hear so much about it in the news today. It's no longer the mean boys that beat up kids for their lunch money or even the mean girls that don't invite other girls to the mall.
Are you working with employees or team players?
Are you working with employees or team players?Effective teamwork is easier said than done. We explore 10 questions to help you evaluate how well your team works together.
The biggest mistakes dentists make: Not providing adequate team training
The biggest mistakes dentists make: Not providing adequate team trainingAside from on-the-fly training and “shadowing” during working hours, few dentists make a strong commitment to providing training to help administrative team members perform better, says Dr. Roger Levin.
The biggest mistakes dentists make: Doing the same thing and expecting different results
The biggest mistakes dentists make: Doing the same thing and expecting different resultsToo many dentists assume that all they need to do is “wait out” the economy, and they’ll eventually start to grow again. Dr. Roger Levin says that isn't going to happen.
The most innovative, unique way to grow your practice: Part 1
The most innovative, unique way to grow your practice: Part 1Today, numerous dentists are still asking the big question, “What does it really take to have a highly successful dental practice in this new economy?” Recently I interviewed Eric Nuss, Director of the Henry Schein Business Dental Institute.