Management

The biggest mistakes dentists make: Neglecting leadership training
The biggest mistakes dentists make: Neglecting leadership trainingThe more training that dentists have, the better prepared they will be to handle those difficult situations that come up when they least expect them in the dental practice.
4 rules to make sure staff meetings don't turn into staff beatings
4 rules to make sure staff meetings don't turn into staff beatingsRemember, problems in the dental practice aren’t going to go away just because you put your head in the sand. Communication and creative problem solving are essential for a team to thrive.
What is emotional intelligence and how it does it affect a dental practice?
What is emotional intelligence and how it does it affect a dental practice?Executives can have excellent schooling and their IQ is out the roof, but something separates those who have stellar careers and those who end up working for the stars.
Are you a leader or a manager in your dental practice?
Are you a leader or a manager in your dental practice?By following some simple steps, you’ll empower your team to excel and free yourself to focus more on dentistry
5 ways for your dental practice to keep its momentum
5 ways for your dental practice to keep its momentumChange takes time commitment and perseverance. The good news is that, whatever change you want to make, building a plan and setting mile markers will help you keep on track.
Why a BAA is critical for dental practices
Why a BAA is critical for dental practicesWhat's a BAA, and why is it so important for your dental practice? Dr. Lorne Lavine explores why this document could be crucial to HIPAA compliance.
What team members need to know when concerned about the financial health of the practice
What team members need to know when concerned about the financial health of the practiceColumnist Lisa Newburger talks about the fear some team members have about a dental practice possibly closing.
5 things to remember when making changes
5 things to remember when making changesWelcome to 2016. It’s a new year, and you probably have some changes you want to make. Some of those changes may even be in your practice. Whether you want to make small changes, like how you answer the phone, or large changes, like how you manage clinical workflow, a plan is necessary to both enact and sustain change.
Achieving 5-star customer service in the dental practice
Achieving 5-star customer service in the dental practiceWe have all heard about, read about, and strived for the elusive five-star customer service. We have attended classes, read testimonials and listened to others tell stories about it. We all want it, strive to provide it and desire to receive it. So what is “IT,” really?
6 easy steps to making sure your new hire becomes a great hire
6 easy steps to making sure your new hire becomes a great hireFinding and retaining top teams is one of the most difficult challenges any dental practice owner faces.