Management

What team members need to know when concerned about the financial health of the practice
What team members need to know when concerned about the financial health of the practiceColumnist Lisa Newburger talks about the fear some team members have about a dental practice possibly closing.
5 things to remember when making changes
5 things to remember when making changesWelcome to 2016. It’s a new year, and you probably have some changes you want to make. Some of those changes may even be in your practice. Whether you want to make small changes, like how you answer the phone, or large changes, like how you manage clinical workflow, a plan is necessary to both enact and sustain change.
Achieving 5-star customer service in the dental practice
Achieving 5-star customer service in the dental practiceWe have all heard about, read about, and strived for the elusive five-star customer service. We have attended classes, read testimonials and listened to others tell stories about it. We all want it, strive to provide it and desire to receive it. So what is “IT,” really?
6 easy steps to making sure your new hire becomes a great hire
6 easy steps to making sure your new hire becomes a great hireFinding and retaining top teams is one of the most difficult challenges any dental practice owner faces.
The biggest mistakes dentists make: Making decisions too slowly
The biggest mistakes dentists make: Making decisions too slowlyBased on his extensive experience with dentists in the past 30 years, Dr. Roger P. Levin has authored a new book entitled The 31 Biggest Mistakes Dentists Make. His premise is simple. As he says in the introduction, “We can learn from our mistakes. But isn’t it better to learn from other people’s mistakes?”
The biggest mistakes dentists make: Not delegating to team members
The biggest mistakes dentists make: Not delegating to team membersBased on his extensive experience with dentists in the past 30 years, Dr. Roger P. Levin has authored a new book entitled The 31 Biggest Mistakes Dentists Make. His premise is simple. As he says in the introduction, “We can learn from our mistakes. But isn’t it better to learn from other people’s mistakes?”
The biggest mistakes dentists make: Not having documented step-by-step systems
The biggest mistakes dentists make: Not having documented step-by-step systemsBased on his extensive experience with dentists in the past 30 years, Dr. Roger P. Levin has authored a new book entitled The 31 Biggest Mistakes Dentists Make. His premise is simple. As he says in the introduction, “We can learn from our mistakes. But isn’t it better to learn from other people’s mistakes?”
Dear Coach: Advice for a dentist who knows his patients are fearful
Dear Coach: Advice for a dentist who knows his patients are fearfulCathy Warschaw from Up All Night Coaching hands out advice and helps you through some of your trickiest situations.
Risky business: HIPAA compliance and the importance of risk analysis assessments
Risky business: HIPAA compliance and the importance of risk analysis assessmentsAs we have discussed in many previous articles, HIPAA has changed the way that dental practices need to operate. Not only do dentists need to be current on the latest technology and IT systems, but they must also ensure that they incorporate technologies in a HIPAA-compliant manner.
The biggest mistakes dentists make: Not setting goals
The biggest mistakes dentists make: Not setting goalsBased on his extensive experience with dentists over the past 30 years, Dr. Roger P. Levin has authored a new book entitled The 31 Biggest Mistakes Dentists Make. His premise is simple. As he says in the introduction, “We can learn from our mistakes. But isn’t it better to learn from other people’s mistakes?”