Management

How to help your office manager succeed
How to help your office manager succeedYou finally decided to hire an office manager to run the business side of your practice. You knew it was time, and thought your star front-office employee was ready to take over the position.
The biggest mistakes dentists make: Not crafting a new patient experience
The biggest mistakes dentists make: Not crafting a new patient experienceIf you haven’t created a compelling New Patient Experience, you’re making a mistake that could prevent you from building lasting relationships with patients you’ve worked so hard to attract to the practice.
Your top 13 scariest dental horror storiesThere are things that happen in a dental practice that would make The Walking Dead seem like a walk in the park. There are stories that could be told that would make Frankenstein think fire wasn’t so bad. We asked dental team members to tell us the stories that still make them shake their head and cringe … and plenty of them answered
Why it's critical to lead with vision and goals in the dental practiceWhen dentists ask me what it takes to be a good practice leader, I give them a simple answer: Vision. Only when you have a clear, specific idea of where you want to take your practice can you effectively plan your growth, make the best decisions and inspire staff.
5 things to do BEFORE you call a consultantDon’t get me wrong, consultants are great. I hired several over my long career. I like them so much, I became one. But, before you make the call and sign the contract, there a few things you can do to jumpstart the process, or even delay your need for help for a while.
Five things to do BEFORE you call the consultant
Five things to do BEFORE you call the consultantDon’t get me wrong, consultants are great. I hired several over my long career. I like them so much, I became one. But, before you make the call and sign the contract, there a few things you can do to jumpstart the process, or even delay your need for help for a while.
The top 5 most gruesome horror movie injuries - and the ICD-10 codes that could save the victims' lives
The top 5 most gruesome horror movie injuries - and the ICD-10 codes that could save the victims' livesIt’s a dark and stormy night in the small town where your dental practice is located. It’s also one of the first late, late afternoons you’ve worked in the practice since it relocated from the center of town to a new location out by the lake.
5 ways mystery shoppers give you red herrings
5 ways mystery shoppers give you red herringsIt’s a monthly ritual. A mystery shopper calls your practice, chats with a random staff member and delivers a score. Your staff member has been rated on a scale of one to five for her phone skills. But do the rubrics mystery shoppers use really measure the abilities of your staff?
It’s no surprise: We know our associates are going to leave
It’s no surprise: We know our associates are going to leaveI know an associate won't stick around for very long. I know because it happened to me several times for various reasons. It is not unusual for associates to leave the first position they take.
The top 10 mistakes dental practices make
The top 10 mistakes dental practices makeWe take a look at the 10 biggest practice management mistakes that most dental practices make, as well as how those mistakes can be eliminated.