You likely haven’t put much thought into improving your recall system. You rely on sending generic postcards to remind recall patients they’re due for an appointment, and you know your hygienist makes phone calls when she can.
Having spent my entire career in dentistry; different roles and responsibilities have allowed me to develop an appreciation of all areas of the dental practice and see how everyone must work together to create a both a positive working environment and patient experience.
You can’t run your clinic alone. Whether you are a large center or a small clinic, you likely will need to manage both professional and support staff. You may need other dentists, specialists, hygienists, office managers and front desk personnel to be part of the team.
This staff may come with a wide range of educational backgrounds and, depending on the
individual positions, may require varying levels of supervision.
Do you ever wonder how you survived without all of the modern technologies we have today? With smartphones, tablets and laptops, we are able to access any information we want or need at virtually any time.
“Your job is being eliminated!” Those are words you never dream you’ll hear … but this is reality and you are really hearing, “You’re fired.” Your first thoughts are of shock. Why are they eliminating my job? I don’t get it. I work hard, get here on time, play nice with the other girls, and MY job is the one being eliminated? Are they joking? We all know that the “slacker” should be canned … and that’s not me!
I recently spoke with a new client who is doing extremely well. He wants to continue striving for greater success because he has no idea how long the growth will endure. This isn’t a pessimistic point of view but a realistic, strategic perspective. In the business world, the philosophy of accomplished CEOs is “strike while the iron is hot.” This dentist knows that everything changes, and that the best plan is for him to take advantage of a good situation while it lasts.
Your case acceptance rates are abysmal, and you have no idea why. You and your team members talk with your patients about the importance of going forward with treatment, yet most never do—even when you think they’re ready to schedule.
members talk with your patients about the importance of going forward with treatment, yet
most never do—even when you think they’re ready to schedule.
Do you want your dental practice to grow? For a dental practice, growth comes from new patients. If you want to see growth, you must understand how new patients find your practice, what makes them schedule appointments and how you can ensure new patients show up for those appointments. You may think you understand the processes that take a new patient from spotting an ad to showing up in one of your chairs, but unless you have hard data to back up your assumptions, you may be wasting marketing dollars and losing potential patients.
Note: Based on his extensive experience with dentists over the past 30 years, Dr. Roger P. Levin has authored a new book entitled The 31 Biggest Mistakes Dentists Make.
Levin has authored a new book entitled The 31 Biggest Mistakes Dentists Make. His