Internal marketing 101 Fred Joyal is CEO of 1?800-DENTIST and author of Everything is Marketing: The Ultimate Strategy for Dental Practice Growth. He can be reached at
Marketing Insider: Be a collaboratorFor those Baby Boomers (and older) the term is largely pejorative, owing to its association with those who aided the Axis Powers during World War II. But there is another side to the collaboration coin. It is synonymous with team work. 
Marketing Insider: Hitting home The concept of market segmentation has been a part of the marketing scene since long before the phrase was coined. Any time someone with something to sell (or say, for that matter), identified and spoke directly to “…a sub-set of a market made up of people or organizations with one or more characteristics that cause them to demand similar product and/or services based on qualities of those products such as price or function“* they employed a market segmentation strategy.
Don't be anti-social A competitive business environment and the ongoing down economy have forced more and more companies to seek out new and better marketing alternatives. There is an increasing trend to use social networking as an affordable way to connect with customers and attract new ones as well.
Marketing Insider: Success with Web-based marketing, Part I   Value Defined We all want and deserve to receive value for our investment. Value can mean different things to different people. One might value getting his or her website up and running quickly, while another might be more exacting and patient. One practice might value appearance more highly than function. Still another might prefer quantity over quality of website visitors.
Marketing Insider: The e-volution will not be televisedI use E-volution to denote the Electronic Revolution sweeping over us. One area where growth and change are particularly great is the relatively new phenomenon called Online Reputation Management (ORM), which, according to Wikipedia (as of 1/2010) is: The practice of consistent research and analysis of one’s personal or professional business or industry reputation, as represented by the content across all types of online media.
Innovative product marketing For more than 50 years dental laboratories have worked hard to differentiate their individual laboratory from the masses. In the early 1960s porcelain fused to metal restorations were just beginning to “come of age” and a few smart dental laboratories took advantage of this new technique to try to stand out from the crowd. There have been other techniques, materials and product/service innovations that laboratories have used over the years to try and gain a competitive advantage in an industry where everyone offers the same types of products and services.
A dental taste test Has this ever happened to you? The other day I was watching TV and eating some pistachios, and before I knew it, I had eaten nearly half the bag. I realized that if I didn’t stop I might not be hungry for dinner, so I decided to have one last nut. I fished one out, cracked the shell, bit down and immediately my mouth was filled with a harsh, bitter flavor. I realized the nut I had grabbed was burnt and overdone, and the taste was so bad I had to run to the kitchen just to rinse my mouth. After that, I didn’t even want to look at the bag of pistachios.
Communicating with patients of Record, Part IINo self respecting discussion about communicating with patients of record would be complete without including social networking. Here are a few statistical tidbits, according to Socialnomics’ "Social media (is not) a fad: It is the biggest shift since the Industrial Revolution.":