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    More on the 4 reasons this dental patient left your practice

    After reading some of your Facebook comments about her previous article, Lisa Newburger responded … as only she can.

    Editor's Note: The following was written by Lisa Newburger after she read comments that were posted on both the Dental Products Report and Modern Hygienist Facebook pages about her most recent article.

    It has stirred up a lot of talk. In case you haven't seen it, click here to read it. Now ... here's Lisa...

    I have only written a “follow up” once before, but I figured … why not? I will share two things with you after I read the comments that people left on Facebook after reading my story.

    Do you wish more people liked your Facebook page? We have some tips.

    First, I promise (heck, I will even pinky swear) I had two different practices that thought it was OK to use my chest as a tray for dental tools. No, I am not making this up. I swear this is a true scenario that left me thinking these dentists are asking for a harassment or assault charge. Seriously, why would I make that up? Fact is truly often stranger than fiction. Just because it hasn’t happened in your practice (thank goodness) doesn’t mean that someone out there isn’t doing this behavior.

    More from the author: The top 30 pet peeves dental professionals told us about their coworkers

    Second, my best friend asked me, “Why can’t you write something positive about your experiences in a dental practice? I have been treated like a queen for 25 years and never had the problems you write about.” So, why am I always so negative? I have had phenomenal service and care in the dental world, but I have also had some bad situations come up. My editors feel that I am a voice for some patients or people within the practice who can’t speak up for themselves. I’m not trying to insult anyone here but, let’s face it, every business/practice has a pecking order. I have nothing to lose to tell it like I see it or to take their experiences (those of you who email me) and say what you feel should be said.

    Also, honestly, not many of you read my “feel good” articles. Would you read a story about how I arranged for $14,000 worth of free dental care for a total stranger in California who, by chance, Googled me and found one of my articles? The answer is “no,” yet my partners in the dental field worked with me to change someone’s life forever. This woman is graduating college very soon and has built back her confidence because of what we did. Those “partners” didn’t want me to name them at all. Why? They were afraid that patients would come out of the woodwork asking for free dental care.

    Read more on page 2...

    Lisa Newburger, LISW-S
    Lisa Newburger, a master's level social worker supervisor, helps audiences find humor in talking about tough topics. Her "in-your-face" ...


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